Privacy Policy

Who We Are

NexGen Global Logistics ("we", "us", "our") provides same-day courier, multi-drop, and port collection services across the United Kingdom. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

What Data We Collect

When you submit a quote request, business account application, or contact us through our website, we may collect the following information:

• Your name and contact name
• Phone number
• Email address
• Company name (where applicable)
• Job details: pickup/drop-off postcodes, vehicle type, item descriptions, weight/dimensions, special handling notes, and delivery requirements

Why We Collect It

We use your personal data for the following purposes:

• Quoting: To provide accurate quotes based on your job requirements
• Dispatch: To arrange collection and delivery of your consignment
• Customer support: To respond to enquiries and provide updates on your delivery
• Account management: To set up and manage business accounts, invoicing, and payment terms
• Service improvement: To improve our services and website experience

How We Store and Retain Your Data

We store your data securely and retain it only for as long as reasonably necessary to fulfil the purposes outlined above. For one-off quote requests, we typically retain your information for up to 12 months. For business account customers, we retain data for the duration of the account relationship plus a reasonable period afterwards for record-keeping and legal compliance. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Third Parties

We may share your data with the following third-party services in order to operate our business:

• Formspree: Our website forms are processed through Formspree, a secure form handling service. Your form submissions are transmitted to us via Formspree's servers.
• Detrack (when active): We use or intend to use Detrack for live delivery tracking and Proof of Delivery. When active, delivery-related data (addresses, recipient details, timestamps, photos, signatures) may be processed through Detrack's platform.

We do not sell your personal data to any third party. We only share data with service providers who are necessary for delivering our services to you.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete data
• Deletion: Request that we delete your personal data where there is no compelling reason for us to continue processing it
• Objection: Object to the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at info@ngglogistics.com. We will respond to your request within 30 days.

Cookies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. If this changes in the future, we will update this policy and provide appropriate notice.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: